Turn every phone call into a closed care gap.
A complete cloud phone system for healthcare, with ARIA built in. Every call is transcribed, matched to the member, and carried through to a booked visit, a billed claim, and a care gap closed — phones and intelligence in one platform.
Call-only tools see the phone. ARIA sees the whole patient.
It's your phone system and your intelligence layer in one. Every recorded call is transcribed, matched to the right member, and joined to the claims, appointments, utilization and care gaps ARIA already holds — then turned into follow-up that actually closes.
Every call, matched to the member
Not just a phone number. ARIA resolves each call to a person — by ANI, by the name and date of birth spoken on the call, then fuzzy match — each with a confidence score.
- Confidence-scored matches you can trust
- A review queue for anything unmatched — nothing is thrown away
- Every call on the member's timeline, next to claims and visits
Care gaps surface the moment they call
When a member with an open gap calls for anything, ARIA puts the gap in front of your team in real time — and in the follow-up task. A routine refill becomes a chance to close an overdue A1c or eye exam.
- Open, plan-covered gaps flagged on the live call
- Transcript, summary, sentiment and reason captured automatically
- No call-only tool has the clinical data to do this
See the revenue voicemail is costing you
Not “opportunity flagged.” ARIA measures conversion to completed visits and billed revenue — by staff member, hour and call reason — and prices missed calls in real dollars from the fee schedule already in Analytica.
- Missed-call revenue leakage, in dollars
- Conversion by staff, hour and reason, against real visits
- Answer rates and front-desk load at a glance
Follow-ups that actually close the loop
Every call that needs action becomes a task with an owner, a priority and a link to the patient record — and callbacks are tracked to completion, not lost on a sticky note.
- Tasks tied to the member, not a call log
- Callback queue prioritized by revenue and clinical urgency
- Tracked through booked, completed, billed, closed
Just ask ARIA about any call
Call data is a dataset like any other in Analytica. Ask ARIA in plain English — “which unbooked callers have an open care gap this week?” — and get an answer, a list, or a dashboard, grounded only on your data.
- Plain-English answers across calls, claims and gaps together
- Build a dashboard or export a list on command
- Grounded on your data — ARIA doesn't diagnose or recommend
A phone system and an intelligence layer.
Cloud phone system
Enterprise VoIP for every line and location — nothing to rack, nothing to maintain.
Smart routing & auto-attendant
Ring groups, hours, overflow and IVR menus that get callers to the right person fast.
Recording & transcription
Every call recorded, transcribed and summarized automatically, with consent handling built in.
Mobile & desktop softphone
Your team answers from anywhere — desk, laptop, or phone — on one number.
Multi-location
One system across every clinic and office, with per-site views and reporting.
SMS & automated callbacks
Two-way texting and callback automation so no caller falls through the cracks.
Identity resolution
Every call matched to the member — ANI, spoken name and DOB, fuzzy match — confidence-scored.
Care-gap triggers
Open, plan-covered care gaps surfaced the moment a member calls.
Outcome attribution
Conversion to completed visits and billed revenue by staff, hour and reason.
Missed-call revenue
Leakage priced in real dollars from the fee schedule already in Analytica.
Payer & network view
Access and responsiveness across your contracted provider groups.
Ask ARIA
Query calls, claims and gaps together in plain English — answers, lists, dashboards.
Where ARIA leaves call-only tools behind.
| Capability | Typical call tools | CallSense |
|---|---|---|
| Enterprise cloud phone system | Bring your own / separate | ✓ included |
| Recording, transcription & summaries | ✓ | ✓ |
| Sentiment & call reasons | ✓ | ✓ |
| Follow-up tasks & callbacks | ✓ | ✓ — linked to the patient record |
| Patient identity resolution | Phone-number lookup | ANI + spoken name/DOB + fuzzy match, confidence-scored |
| Outcome attribution | “Opportunity” flag | Completed visits & billed revenue, by staff, hour, reason |
| Missed-call revenue | Opportunity count | Real dollars, from your fee schedule |
| Clinical context & care gaps | — | Open care gaps surfaced on every call |
| Payer & network view | — | Access metrics across contracted provider groups |
Illustrative metrics shown for demonstration. CallSense is in active development and rolls out to ARIA after the core assistant ships.
Stop losing revenue to voicemail.
One platform for your phones and CallSense — turning every call into a booked visit, a billed claim, and a closed care gap.